Privacy Policy - 4DCompass InfoSolutions Private Limited

Effective Date: March 12, 2025

Introduction

This Privacy and Cookies Policy (“Policy”) governs the website operated by 4DCompass InfoSolutions Private Limited (“we”, “us”, or “our”), a company registered in [insert country/jurisdiction, e.g., India], accessible at https://www.4dcompass.com, including any related online and/or mobile applications, subdomains, or services (collectively, the “Website”). This Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or interact with our Website. Our goal is to be transparent about our data practices and your rights.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, please refrain from using our Website. This Policy applies to all users, including visitors, registered users, and customers.

Information We May Collect From You

We may collect and process various types of data about you to provide, improve, and personalize our services. This includes:

Form Submissions: Information you voluntarily provide when completing forms on our Website, such as during account registration, newsletter subscriptions, contact inquiries, or service requests. This may include your full name, postal address, email address, telephone number, company name, job title, and demographic details (e.g., age or gender, if provided).
Correspondence: Records of any communication when you contact us via email, phone, live chat, or support tickets, including the content of your messages and metadata (e.g., timestamps).
Surveys and Feedback: Responses to optional surveys, feedback forms, or questionnaires we conduct for research, product development, or customer satisfaction purposes. Participation is entirely voluntary.
Website Usage Data: Details of your interactions with our Website, including traffic data (e.g., pages visited, time spent), location data (approximated via IP address), weblogs, referral sources, and other communication metrics collected via analytics tools.
Email Interactions: Information about how you engage with emails we send, such as open rates, click-through rates, and whether you unsubscribe, tracked via embedded pixels or links.
Third-Party Sources: Data obtained from trusted third parties we collaborate with, such as business partners (e.g., resellers), technical service providers (e.g., hosting companies), payment processors (e.g., Stripe, PayPal), delivery services, advertising networks (e.g., Google Ads), or analytics providers (e.g., Google Analytics).
Device Information: Technical details about the devices you use to access our Website, such as IP address, browser type and version, operating system, device identifiers, and screen resolution.

Additional Information Collection

We also collect specific data through additional mechanisms:

Comments: When you leave comments on our Website (e.g., blog posts), we collect the data entered in the comment form (e.g., name, email, website URL), your IP address, and browser user agent string to detect and prevent spam. If your email is linked to Gravatar, an anonymized hash is shared with Gravatar to display your profile picture publicly alongside your approved comment. Unapproved comments remain private.
Media Uploads: If you upload images or other media to the Website (e.g., via a user portal), avoid including embedded location data (EXIF GPS), as visitors can download and extract this information. We do not proactively remove such data from uploads.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies. If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience, which persist for one year. Other cookies maintain login sessions, track preferences (e.g., language settings), and analyze usage patterns. Session cookies expire when you close your browser, while persistent cookies may last longer (see our Cookie Policy section below).
Embedded Content from Other Websites: Articles or pages may include embedded content (e.g., YouTube videos, Google Maps, social media widgets). These third-party sites may collect data about you, use their own cookies, and monitor your interactions, especially if you’re logged into their services. Their privacy policies apply to such interactions.

Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

Consent: When you provide explicit consent (e.g., subscribing to newsletters or agreeing to cookies).
Contractual Necessity: To fulfill our obligations under a contract with you (e.g., processing orders or providing services).
Legitimate Interests: For our legitimate business interests, such as improving our Website, analyzing usage, or marketing, provided your rights are not overridden.
Legal Obligation: To comply with applicable laws, regulations, or legal processes (e.g., tax reporting or responding to subpoenas).

How We Use Your Information

We use your information to operate, maintain, and enhance our Website and services, including:

To present Website content effectively and optimize it for your device and preferences.
To fulfill your specific requests, such as responding to inquiries or providing subscribed services.
To conduct research and analysis on user demographics, interests, and behavior to improve our offerings.
To manage business operations, such as monitoring Website performance, troubleshooting issues, and ensuring security.
To notify you of service updates, policy changes, or opportunities to connect with reseller channel partners.
To process and fulfill orders, deliver products or services, and handle billing or refunds.
To develop, market, and sell our products and services, including tailoring offerings to your needs.
To send marketing communications (e.g., newsletters, promotions), subject to your consent where required by law.
To enforce our Terms of Service, protect our rights, and comply with legal or regulatory obligations.
To prevent fraud, abuse, or unauthorized access to our Website and services.

Storage and Transfer of Your Information

Your data may be transferred to, stored, or processed in locations outside your country or jurisdiction, including [list countries if known, e.g., the United States, European Economic Area], where data protection laws may differ. We take steps to ensure compliance with applicable regulations, such as using Standard Contractual Clauses (SCCs) approved by the European Commission or relying on adequacy decisions for international transfers.

Service Providers

We may share your information with third-party service providers who assist us in operating the Website and delivering services. Examples include:

Hosting providers (e.g., [insert provider, e.g., AWS, Bluehost]).
Payment processors (e.g., Stripe, PayPal).
Analytics tools (e.g., Google Analytics, Hotjar).
Email service providers (e.g., Mailchimp).

These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.

Disclosure of Your Information

We may disclose your information in the following circumstances:

To our affiliates or subsidiaries within the 4DCompass group for internal business purposes.
To third parties during business transactions, such as mergers, acquisitions, or asset sales, with safeguards to protect your data.
To legal authorities or regulators when required by law, court orders, or to protect our legal rights, safety, or property.
To other parties with your explicit consent (e.g., sharing your contact details with a partner upon request).
To enforce our policies or respond to claims, fraud, or security threats.

Retention of Your Information

We retain your personal information only as long as necessary for the purposes outlined in this Policy, or as required by law. For example:

Account data is kept while your account is active and for [e.g., 6 months] after closure unless legally required otherwise.
Transaction records are retained for [e.g., 7 years] to comply with tax and accounting laws.
Anonymized data (stripped of identifiers) may be kept indefinitely for statistical or research purposes.

When data is no longer needed, we securely delete or anonymize it.

IP Addresses and Cookies

We use cookies, web beacons, and similar technologies to collect data about your device, browsing patterns, and preferences. Cookies may be:

Essential: Required for Website functionality (e.g., login sessions).
Performance: To analyze usage (e.g., page load times).
Functional: To remember preferences (e.g., language).
Targeting: For personalized ads or content.

You can manage cookies via our cookie consent tool (if applicable) or your browser settings. Disabling cookies may limit some Website features.

Children’s Privacy

Our Website is not intended for individuals under [insert age, e.g., 16]. We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will take steps to delete it. Contact us if you believe this has occurred.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data (e.g., “right to be forgotten”) where applicable.
Restriction: Limit how we process your data in certain cases.
Portability: Receive your data in a machine-readable format for transfer.
Objection: Object to processing for marketing or based on legitimate interests.
Withdraw Consent: Revoke consent at any time where processing relies on it (e.g., unsubscribing from emails).
Complain: Lodge a complaint with a data protection authority (e.g., [insert local authority, e.g., Information Commissioner’s Office in the UK]).

To exercise these rights, contact us at the details below. We’ll respond within [e.g., 30 days], subject to legal exceptions.

Data Security

We implement technical and organizational measures to protect your data, such as encryption, firewalls, and access controls. However, no online system is 100% secure, and we cannot guarantee absolute protection against breaches. You’re responsible for keeping your account credentials confidential.

Third-Party Links

Our Website may contain links to external sites not operated by us. We’re not responsible for their privacy practices. Review their policies before sharing data with them.

Changes to This Policy

We may update this Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted here with a revised effective date. For significant changes, we may notify you via email or a Website notice. Please check back periodically.

Contact Us

For questions, concerns, or to exercise your rights, contact our Data Protection Officer at:

Email: [email protected]